RETURNS & REFUNDS POLICY

RETURNS
Don't like it? No problem! THE NEUTRAL PIECE will not accept any returns from 10 days after the purchase date! All postage for returns is liable upon the customer itself to pay. For the returns address AND form please contact
THENEUTRALPIECE@gmail.com.
*PLEASE NOTE* THE NEUTRAL PIECE has the right to void any returned items if they are ::
1. soiled in perfume or deodorant
2. been tampered with
3. missing original tags
4. past the 10 day return period
Your refund will be processed the day we have received the returned item and you will receive an e-mail. Please allow between 3-5 working days for the amount to show up into your bank account (not including weekend) due to bank delays.
EXCHANGES
THE NEUTRAL PIECE does not accept exchanges due to the low volume of stock which makes each item exclusive and rare to us.
FAULTY ITEMS
   Please note that items that are damaged as a result from wear and tear will not be considered faulty.
*PLEASE NOTE THAT SALE ITEMS, ACCESSORIES OR BODYSUITS MAY NOT BE RETURNED OR EXCHANGED FOR ANY REASON*
     
If you receive a faulty good, please email theneutralpiece@gmail.com as soon as possible. Once the faulty item is returned, you will receive the same item (if still in stock) or an item of equal or lesser value.
Please note that it is the customers responsibility to get your item safely returned to us. Therefore, we recommend that you send your return via Royal Mail Recorded or Special Delivery to make sure it is returned to us safely and on time. Please keep hold of your proof of postage. You will not be refunded for returned shipping costs. THE NEUTRAL PIECE will not be responsible for any loss or damage for the parcel whilst in transit.

COLOURS
We made every effort possible to accurately display the colours of our products that appear on theneutralpiece.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
        
PLEASE EMAIL THENEUTRALPIECE@GMAIL.COM FOR ANY QUESTIONS!